WiFi and Bluetooth not working

In the middle of working, my Wi-Fi signal disconnected. I also notice I can't connect Bluetooth. they are both grayed out. Any suggestions?

MacBook Pro 13″, macOS 10.13

Posted on Jan 17, 2023 4:41 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 19, 2023 8:42 AM

Hello Hermd409,


We see that both Wi-Fi and Bluetooth are grayed out, and from your profile and the location of your post, it looks like you're using a MacBook Pro. Is that right?


If you click Apple menu () > Restart and test both Bluetooth and Wi-Fi, do you get the same result?


This link has some great steps If your Mac isn't connecting to the internet over Wi-Fi:


"Use the built-in diagnostic tools

Wi-Fi Recommendations. Click Wi-Fi  in Control Center or the menu bar and check for a menu item named Wi-Fi Recommendations. If you see it, your Mac has detected an issue and has recommendations. Choose Wi-Fi Recommendations to learn more.*

Wireless Diagnostics. Press and hold the Option key on your keyboard while clicking Wi-Fi  in Control Center or the menu bar, then choose Open Wireless Diagnostics from the menu. Learn more about using Wireless Diagnostics to analyze your wireless environment.

Wireless Diagnostics window, showing diaganostic results"


Since you're also seeing issues with Bluetooth, it might also be good to run Apple Diagnostics to check for a hardware issue. Here's how: Use Apple Diagnostics to test your Mac - Apple Support


We hope this can help.

Cheers.



1 reply
Question marked as Top-ranking reply

Jan 19, 2023 8:42 AM in response to Hermd409

Hello Hermd409,


We see that both Wi-Fi and Bluetooth are grayed out, and from your profile and the location of your post, it looks like you're using a MacBook Pro. Is that right?


If you click Apple menu () > Restart and test both Bluetooth and Wi-Fi, do you get the same result?


This link has some great steps If your Mac isn't connecting to the internet over Wi-Fi:


"Use the built-in diagnostic tools

Wi-Fi Recommendations. Click Wi-Fi  in Control Center or the menu bar and check for a menu item named Wi-Fi Recommendations. If you see it, your Mac has detected an issue and has recommendations. Choose Wi-Fi Recommendations to learn more.*

Wireless Diagnostics. Press and hold the Option key on your keyboard while clicking Wi-Fi  in Control Center or the menu bar, then choose Open Wireless Diagnostics from the menu. Learn more about using Wireless Diagnostics to analyze your wireless environment.

Wireless Diagnostics window, showing diaganostic results"


Since you're also seeing issues with Bluetooth, it might also be good to run Apple Diagnostics to check for a hardware issue. Here's how: Use Apple Diagnostics to test your Mac - Apple Support


We hope this can help.

Cheers.



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WiFi and Bluetooth not working

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