My iPhone 12 stopped showing the field for the access code

Hi folks


suddenly my iPhone 12 stopped showing the field for acces code. It just showed the page with all the logos and I could start rightaway. After a while it started asking for acces code again. Why is this happening?


[Re-Titled by Moderator]

iPhone 12, iOS 16

Posted on Jan 21, 2023 8:25 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2023 8:30 AM

If you mean your iPhone passcode, if you have Face ID set up and enabled and the phone can “see” your face it will not prompt for a passcode; your biometric face scan unlocks your phone. Here are the situations where it will ask for a passcode:


  • The device has just been turned on or restarted.
  • The device hasn’t been unlocked for more than 48 hours.
  • The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
  • The device has received a remote lock command.
  • After five unsuccessful attempts to match a face.
  • After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.


2 replies
Question marked as Top-ranking reply

Jan 21, 2023 8:30 AM in response to Hi-people-out-there-aquestion

If you mean your iPhone passcode, if you have Face ID set up and enabled and the phone can “see” your face it will not prompt for a passcode; your biometric face scan unlocks your phone. Here are the situations where it will ask for a passcode:


  • The device has just been turned on or restarted.
  • The device hasn’t been unlocked for more than 48 hours.
  • The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
  • The device has received a remote lock command.
  • After five unsuccessful attempts to match a face.
  • After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPhone 12 stopped showing the field for the access code

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.