You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

So i have an ipad that i still cant get into because my buddy forgot his password and doesnt use that email address and anymore so he wouldnt know the info to get into the ipad i have can you please help me out and deactivate that email off this ipad


So i have an ipad that i still cant get into because my buddy forgot his password and doesnt use that email address and anymore so he wouldnt know the info to get into the ipad i have can you please help me out and deactivate that email off this ipad please



iPad (3rd gen) Wi-Fi

Posted on Jan 25, 2023 6:42 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2023 6:44 AM

Apple has two related features, Activation Lock ( Activation Lock for iPhone, iPad, and iPod touch - Apple Support ) and Find My ( iCloud - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.


Click on this link to learn how to remove Activation Lock --> How to remove Activation Lock - Apple Support

or this one for disabling Find My if activation lock has not yet engaged --> Turn off Find My on your iPhone or other devices - Apple Support


If you do not know the required information and you are not the owner, get the owner of the account to remove the lock (the section: "If you no longer have your iPhone or iPad" in: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support ). The device is otherwise useless to you.


Here are additional resources for the previous owner to help you:


● Help with a lost Apple ID or password:

• For help with a forgotten Apple ID (this is likely an active email address or one used in the past), click here --> If you forgot your Apple ID email address or phone number - Apple Support

• For help with a forgotten Apple ID password, click here --> If you forgot your Apple ID password - Apple Support


● Reset device:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer).


*Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


2 replies
Question marked as Top-ranking reply

Jan 25, 2023 6:44 AM in response to OKIBOI91

Apple has two related features, Activation Lock ( Activation Lock for iPhone, iPad, and iPod touch - Apple Support ) and Find My ( iCloud - Find My - Apple ), which are designed to prevent anyone else from using an iPhone, iPad, or iPod touch if it's ever lost or stolen. Deactivation of either requires knowing the Apple ID and password that set the feature, or by placing a special request to Apple to reset the device. This Apple ID information essentially defines the current ownership of the device.


Click on this link to learn how to remove Activation Lock --> How to remove Activation Lock - Apple Support

or this one for disabling Find My if activation lock has not yet engaged --> Turn off Find My on your iPhone or other devices - Apple Support


If you do not know the required information and you are not the owner, get the owner of the account to remove the lock (the section: "If you no longer have your iPhone or iPad" in: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support ). The device is otherwise useless to you.


Here are additional resources for the previous owner to help you:


● Help with a lost Apple ID or password:

• For help with a forgotten Apple ID (this is likely an active email address or one used in the past), click here --> If you forgot your Apple ID email address or phone number - Apple Support

• For help with a forgotten Apple ID password, click here --> If you forgot your Apple ID password - Apple Support


● Reset device:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt* issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer).


*Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


Jan 25, 2023 6:46 AM in response to OKIBOI91

The short answer is no. Only the owner of the account used to lock it can remove the activation lock.

If your ‘buddy’ can’t remember their Apple ID credentials, they can try to recover it here: https://iforgot.apple.com


If they can’t do that, the only other option is to produce the original receipt from an authorized retailer for Apple to remove the activation lock.

So i have an ipad that i still cant get into because my buddy forgot his password and doesnt use that email address and anymore so he wouldnt know the info to get into the ipad i have can you please help me out and deactivate that email off this ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.