Custom email domain: email not available in "From" in icloud+

I followed instructions (Add an email domain you already own to iCloud Mail on iCloud.com - Apple Support) and added a custom email such as xxx@mydomain.com in my iCloud+ custom email domain settings. It shown up in the Custom Domain. I can receive email from any external address. However, I cannot find the email address when I and trying to send a mai. The custom email does not show up in the From dropdown. Only my iCloud email and "Hide My Email" options show up.

I tried to delete the custom email, wait for an hour, and added it back. Tried in from my Mac as well as my iPad. No luck. What am I missing? Appreciate help please!


MacBook Pro 14″, macOS 13.1

Posted on Jan 26, 2023 1:48 PM

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Posted on Jan 26, 2023 5:42 PM

turen009 wrote:

I followed instructions (Add an email domain you already own to iCloud Mail on iCloud.com - Apple Support) and added a custom email such as xxx@mydomain.com in my iCloud+ custom email domain settings. It shown up in the Custom Domain. I can receive email from any external address. However, I cannot find the email address when I and trying to send a mai. The custom email does not show up in the From dropdown. Only my iCloud email and "Hide My Email" options show up.
I tried to delete the custom email, wait for an hour, and added it back. Tried in from my Mac as well as my iPad. No luck. What am I missing? Appreciate help please!

MacBook Pro 14″, macOS 13.1



The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.2 - I would start there and compare your results.


Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support



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Question marked as ⚠️ Top-ranking reply

Jan 26, 2023 5:42 PM in response to turen009

turen009 wrote:

I followed instructions (Add an email domain you already own to iCloud Mail on iCloud.com - Apple Support) and added a custom email such as xxx@mydomain.com in my iCloud+ custom email domain settings. It shown up in the Custom Domain. I can receive email from any external address. However, I cannot find the email address when I and trying to send a mai. The custom email does not show up in the From dropdown. Only my iCloud email and "Hide My Email" options show up.
I tried to delete the custom email, wait for an hour, and added it back. Tried in from my Mac as well as my iPad. No luck. What am I missing? Appreciate help please!

MacBook Pro 14″, macOS 13.1



The current stable release of Ventura including bug fixes, security updates is macOS Ventura 13.2 - I would start there and compare your results.


Keep your Mac up to date - Apple Support

Keep your Mac up to date - Apple Support



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Custom email domain: email not available in "From" in icloud+

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