What if my iphone 11 is stuck on preparing update

According to Apple:

If you still can't install the latest version of iOS or iPadOS, try downloading the update again:

1. Go to Settings ➢ General ➢ [Device name] Storage.
2. Find the update in the list of apps.
3. Tap the update, then tap Delete Update.
4. Go to Settings ➢ General ➢ Software Update and download the latest update.

If you don't see the update in the list of apps or if the issue happens again, you need to update your device with your computer:

• Update your device using a Mac with macOS Catalina or later.
• Update your device using a Mac with macOS Mojave or earlier, or a Windows PC.

Learn how to use recovery mode if your computer doesn't recognize your device or your screen is stuck on the Apple logo for several minutes without a progress bar.

Need more help?

• Chat now or call 1-800-APLCARE.
• International Support.

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