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Hi ,
I have recently moved to Canada for 6 months to study . I have changed the App Store location to Canada but the store still won’t let me download apps from Canada .
Would appreciate any help on this .
iPhone XR, iOS 16
If you change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region
Change your Apple ID country or region - Apple Support (KW)
⤵️
What to do before you change your country or region
1.
You need to ZERO your Apple Account balance, it is depending on the amount:
1.
If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support
2.
See -> Check your Apple Account balance
Check your Apple ID balance – Apple Support (UK)
scroll to ⤵️
If you have Apple Account balance you can't use.
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund.
When you contact Apple, include the following information:
• Your Apple ID.
• The refund amount.
• Your current delivery address.
2.
You need to Cancel your subscriptions and wait until the end of the subscription period.
3.
Make sure that you have a payment method for your new country or region. See what payment methods you can use.
You need to have a debit / credit card issued by a bank in your new country.
You need to have a billing address in your new country.
If you change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region
Change your Apple ID country or region - Apple Support (KW)
⤵️
What to do before you change your country or region
1.
You need to ZERO your Apple Account balance, it is depending on the amount:
1.
If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support
2.
See -> Check your Apple Account balance
Check your Apple ID balance – Apple Support (UK)
scroll to ⤵️
If you have Apple Account balance you can't use.
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund.
When you contact Apple, include the following information:
• Your Apple ID.
• The refund amount.
• Your current delivery address.
2.
You need to Cancel your subscriptions and wait until the end of the subscription period.
3.
Make sure that you have a payment method for your new country or region. See what payment methods you can use.
You need to have a debit / credit card issued by a bank in your new country.
You need to have a billing address in your new country.
OK 👍
Thank you for your feedback and you're welcome.
Thank you , I think it’s the payment method that is causing a problem because I have no Canadian cards .
Thanks again !
Unable to download apps even after I have changed App Store country
