Video stuck on iPad

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Video stuck on iPad

I have an IPad Air. I have 2 videos stuck on my iPad, one 1 second video and one 9 second video. When I try to click the trash button on both of them, they delete but when I exit out the app and go back in, the videos are still stuck on the photos. I’ve tried to select delete them too but when I do that, the photos app freezes and I have to exit out the app. I can’t watch the videos either, because it would just be on a loading screen and a frozen low quality photo. I can’t do anything with them, and they’ve been there since Thursday. Can someone please help me get rid of these photos on my IPad?

iPad Air, iPadOS 16

Posted on Apr 11, 2023 3:15 PM

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Answer 1

bailier

Community Specialist

Apr 13, 2023 12:56 PM in response to hyunjinslove

Thanks for reaching out hyunjinslove,

It sounds like you're having some trouble deleting two videos on your iPad. We can help.

When an intermittent issue like this occurs, the best place to start is often to Restart your iPad. This can allow your device to start fresh, and potentially update its state so that the deletion is reflected correctly.

Give that a try first, and if needed you can connect with Apple directly using either Apple Support or if you're in a region without direct support options, you can also Contact Apple for support and service.

Hope that helps.

Take care.

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Video stuck on iPad

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