Apple TV Login on New Roku TV Error

*fixed*

go to settings on your Roku TV > Advanced System Settings > Network Connection Reset.

the TV will restart. Go to network and connect to your network. Then open the Apple TV app, it should prompt you to login using the QR code - once this happens and you complete it your phone with say “your TV will refresh shortly”.. once that works the first time, you will have to do it again, Roku will prompt you to sign into the ITunes Store. Once done, it should work after that.

Some other users have also recently mentioned this error message on this forum.

I haven’t seen a broad general resolution here though.

- Please verify that the Roku TV system software is up-to-date.

- Verify that the Apple TV app is up-to-date, if not done automatically.

- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.

- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.

- Verify that your Roku TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).

Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

For some of you still struggling. Somehow I, a non-techy person, discovered that my Roku had defaulted to using my back-up browser (in my case called 'Xfinity') instead of connecting through our personal home internet network. (Probably due to a Roku update or a noticeable lapse in connectivity.) All my TV sign-ins, registrations etc were originally made using our home network. Apple and one other streamer (cannot recall which) recognised the error/disparity and refused to stream content (or possibly the xfinity back-up provider does not have enough bandwidth?). Once I changed the settings in Roku from 'xfinity' back to our home network everything has been perfect. No technicians, not at roku, not xfinity, not apple, guessed that this might have been the problem or made any suggestion that helped. Of course all one can see is variations on 'no internet connection' when going through the protocols. It seems to me this is likely a pretty common problem, easily solved, but not recognised by 'support' systems.

Then please contact the Support staff, to apply their expertise.

The only movie I can watch on my Roku-Semp TV with AppleTV is "Mission Impossible"... Impossible to login!!! It works on my computer and laptop, but not on my Roku. All other streaming work with no problem, but Apple TV. I'm disapointed. Will leave it.

This worked for us! Thank you!

It worked like a charm. Thank you

THIS WORKED!!! Thanks so much. Struggled for a long time before I found this fix. Worked exactly as described and didn’t have to sign in to my other apps after this reset.

many hours spent 'chatting' with Apple 'experts'. they claim it is roku's fault. it isn't.

This is the fix that worked for me. I can now get past the recap and watch the episodes.

Thank you this worked for me .