WD External Hardrive Won't Mount

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Level 1

4 points

WD External Hardrive Won't Mount

I have a 5TB WD Discovery external hardrive, it was working perfectly today, as usual, no problems. Then I decided to update my computer and it won't mount. I have tried first aid in disk utility, I have tried re mounting, I've tried all sorts of Terminal commands. When I shut down my computer and I hold the power button for more options, disk utility recognizes the drive and says the drive is mounted, however when I restart the computer to login to the desktop and attempt to re mount in disk utility, I am met with Could not mount “easystore”. (com.apple.DiskManagement.disenter error 49153.)

I have heard putting the computer or whatever it is into "Safe Mode" is a working method, but when I shut down the computer and hold the power button for more options, I do not see what people/support are describing. Need some help with this, I have very important information on my drive and do not have any other computers to test this out on.

On a side note I have a MacBook Air 2020, with an M1 Apple Chip and a new update called Ventura 13.3.1

MacBook Air 13″, macOS 13.3

Posted on Apr 23, 2023 11:07 PM

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Answer 1

Top-ranking reply

Owl-53

Level 10

102,439 points

Apr 24, 2023 2:09 AM in response to aiden_476

Safe Mode for Apple Silicon Computers

Apple Silicon M1 / M2 Computer

1 - Choose Apple menu > > Shut Down.

2- Do not attempt a Restart to access this feature. The computer Must be Shutdown and pause for about 10 seconds before moving forwards

3 - Press and hold the power button on your Mac until you see “Loading startup options.”

4 - Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”

5 - Log in to your Mac. You might be asked to log in again.

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Answer 2

Owl-53

Level 10

102,439 points

Apr 24, 2023 4:29 AM in response to aiden_476

Q - This " When I shut down my computer and I hold the power button for more options, disk utility recognizes the drive and says the drive is mounted, however when I restart the computer to login to the desktop and attempt to re mount in disk utility "

This aspect maybe a indicator of some Third Party Software that may have been bundled with this drive was installed and used on this computer ?

If so, remove the Third Party Software Software as per the Developers Instructions

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Answer 3

Owl-53

Level 10

102,439 points

Apr 24, 2023 9:43 AM in response to aiden_476

In what Format is the Drive ?

If I suspect it in a Windows NTFS format that complicates matters if you want to Save the data already on the drive

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Answer 4

tbirdvet

Level 6

17,084 points

Apr 24, 2023 4:08 AM in response to aiden_476

I see several users have reported the same issue with the latest OS. Have not seen any solution except one that erased the drive and reformatted to APFS which is what he stated was the format originally. I have not had that issue but I'm always erasing and reformatting my drives anyway.

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