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User profile for user: AytalinaLinky
AytalinaLinky Author
User level: Level 1
4 points

IMEI changed after repair

Hello! There was a malfunction in the camera of the iPhone 14 Pro. I took it to a service center, after a long trial, they will still replace the main camera under warranty.

Today they called me and said that they fixed it and soon I will be able to pick up the iPhone, then they said that my phone now has a NEW IMEI, but they did not explain the reason for such changes. A little later, I entered my iPhone serial number on the apple website and the system did not find this number. Why did it happen? Can IMEI change and why doesn't it find the phone by serial number on the official apple website?

iPhone 14 Pro

Posted on Apr 24, 2023 8:48 AM

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User profile for user: Limnos
Limnos
User level: Level 10
419,023 points

Posted on Apr 24, 2023 8:52 AM

If this was an official Apple repair service, click on this link to read how to update your proof of purchase --> Update your proof of purchase - Apple Support

To update your information contact Apple Support by phone. Tell the advisor that you need help with your Apple Limited Warranty or AppleCare plan expiration date.


If this was a third party repair service then who knows what they did. They may not have repaired the phone but instead given you a different device. (Apple may do that too but the serial numbers should reveal a valid warranty.)


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User profile for user: Limnos
Limnos
User level: Level 10
419,023 points

Apr 24, 2023 8:52 AM in response to AytalinaLinky

If this was an official Apple repair service, click on this link to read how to update your proof of purchase --> Update your proof of purchase - Apple Support

To update your information contact Apple Support by phone. Tell the advisor that you need help with your Apple Limited Warranty or AppleCare plan expiration date.


If this was a third party repair service then who knows what they did. They may not have repaired the phone but instead given you a different device. (Apple may do that too but the serial numbers should reveal a valid warranty.)


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IMEI changed after repair

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