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I bought a new iphone 13 pro max yesterday (April 24th), when i checked the coverage through Apple, i found that the limited warranty will expire in August 2023 which means after four months only, what does it mean?
device still sealed and i bought it from Carrefour as a new.
iPhone 13 Pro Max
Click on this link to read how to update your proof of purchase --> Update your proof of purchase - Apple Support
To update your information contact Apple Support by phone. Tell the advisor that you need help with your Apple Limited Warranty or AppleCare plan expiration date.
Here’s what you need when you call:
- Your AppleCare agreement number
- The device serial number
- Your sales receipt
You may also need to contact that vendor. I believe I did see them listed as an official Apple vendor and they may need to make sure the correct sales information is passed on to Apple.
Click on this link to read how to update your proof of purchase --> Update your proof of purchase - Apple Support
To update your information contact Apple Support by phone. Tell the advisor that you need help with your Apple Limited Warranty or AppleCare plan expiration date.
Here’s what you need when you call:
- Your AppleCare agreement number
- The device serial number
- Your sales receipt
You may also need to contact that vendor. I believe I did see them listed as an official Apple vendor and they may need to make sure the correct sales information is passed on to Apple.
Where, exactly, did you buy it?
I sounds like you purchased a used/gray market phone from an unauthorized retailer.
The warranty clock started ticking when the device was originally sold by Apple or an authorized retailer.
Well, as I said earlier, I did a check once and in the place the other poster asked about, Carrefour was an authorized dealer.
If you are sure they are not then as said before, the clock started when Carrefour bought them from Apple, not when they sold them to you unless Carrefour offers its own warranty.
If this Carrefour vendor is an official Apple vendor then do as I instructed earlier.
The warranty clock started ticking when it was originally sold, not when you bought it. if you’re unhappy about that, return it and get your money back, then go buy a phone from an authorized retailer instead.
Thank you kilted,
yes i bought it from Carrefour and they are not authorized seller but box sealed with an authorized seller tap that gives 24 months warranty from the date i purchase it.
Thank you Limnos,
yes i got you, however Carrefour is not an authorized seller in Saudi Arabia and the time should be ticked since Carrefour bought it from the authorized seller
Ah, okay, I didn't have that country information until you posted just now so I was working with limited resources. The old computer adage: garbage in = garbage out ;-)
Limited warranty
