Problem after switching Network provider

My wife switched from Tesco mobile to Lebara recently. She requested a port of her existing number. Lebara advised that the port was successful.

she can receive iMessages , calls and Facebook etc using the ported number.

However, in settings phone number listed is still the number that came with Lebara SIM card and not the ported number. She has tried to change the number but it won’t change.

Also in messages setting, it states that the ported number is the registered number to her applied but it is not associated with this phone and will expire in 15 days time.

any suggestions on how to fix this?

iPhone 11, 16

Posted on Apr 29, 2023 6:11 AM

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Posted on Jul 2, 2023 7:14 AM

I had the same problem after switching to Lebara from Plusnet. Tried various fixes but the one which worked for me was as follows.


Go to Settings>Phone>My Number

Edit to the correct number and press Save (ignore that the wrong number is still displayed)

Switch off phone for a few minutes and then restart

4 replies

Apr 29, 2023 6:13 AM in response to Almonddave

To activate iMessage and FaceTime using your Phone number


First, check to know whether you have an SMS plan enabled at least for One SMS*** with your carrier. Contact your Carrier (Cellular Service Provider) the agency that issued the SIM to you


If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS*** Only)


If you can't turn on or sign in to iMessage or FaceTime - Apple ...



*** You may not have an SMS plan enabled by your carrier for the SIM/eSIM that you use on your device. Apple Inc does not provide SMS services.



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Problem after switching Network provider

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