You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
I am trying to update the system on my iPhone. The instructions assume that a menu appears with the "general" tab. No such menu appears, though my phone is connected and I can see it in the connected devices in my finder.
MacBook Air 11″, macOS 10.15
Connect the phone to your Mac using the cable.
Open Finder on the Mac and click to select your iPhone from the left panel of the Finder window
The next window displays basic information about the iPhone. The "General" tab should already be highlighted
Look below the General tab and you will see an option to Check for Update
Click on that button and follow the prompts
Connect the phone to your Mac using the cable.
Open Finder on the Mac and click to select your iPhone from the left panel of the Finder window
The next window displays basic information about the iPhone. The "General" tab should already be highlighted
Look below the General tab and you will see an option to Check for Update
Click on that button and follow the prompts
Thanks... as below.
Note - I was not wanting to sync the Mac with my phone. After connecting the cable, on my phone screen a message popped up and asked if I Trust this computer, and I gave my code to give the phone access. When I press the Trust button shown in the screenshot, it goes into a an endless waiting loop, which is what I expect as there far too much on my main computer to synchronize it all onto my phone! I don't want this to happen, and cannot wait endlessly, so quit Finder to get out of the loop.
Thanks!
My phone is connected by a cable, and I can see my phone as in your screenshot, but not any menu underneath.
I should mention that my phone is iPhone 7 with system 14.6.
Although almost nothing is stored on the phone, but storage information claims the phone is full. It is no longer able to show a breakdown of what is causing it to be full, but it was never the photos etc, only anonymous grey storage.
In my attempt to give space for the apps to work, there is almost nothing in my iCloud account as I moved all my photos into external hard drives. I have only a small number of apps that are active, after offloading data, so I would expect to have about 20 Gb of free storage but have only about 500 Mb out of 32 Mb. I can no longer update apps, or update the system using iTunes.
My hope is that by updating the system from my Mac, I can recover functionality of the phone.
Click Trust on your computer
Then, Go to Settings on your iPhone and tap Trust
In other words, you must Trust both the Mac and iPhone so that they will communicate together. Then, you will see the same type of screen that appears in my example above.
This is not the same as "Sync". That is a different procedure.
Thanks again.
Just to conclude. The update succeeded, and now my old iPhone 7 displays a sensible amount of free storage, responds quickly to streaming services, and allows me to update the few essential apps that I often use. The new software version that was provided by the Apple site was OS v. 15.7.6
I suppose at some point I will really need to buy a new phone etc., but I would be happy be to get at least another year of good use from this model. I paid about 70,000 yen or 600 USD for an unlocked phone and would like to get at least 6-7 years usage, given the price.
As long the iOS 15.x software on the phone will support the apps that you want to use, you can continue to use the phone. Realistically, I would think that you have another 2-3 years left before you need to start looking for new phone.
Good luck!
Note that when you click on the "General" tab, there are settings or "menus" for......
Software
Backups
Options
Perhaps you were looking for something else?
Can you please post a screenshot?
OK... I tried again, and now I see the menu.
Thanks, Peter
After the software update is complete, you will very likely be asked to "Trust" the Mac and iPhone again when you connect the iPhone to your Mac.
What happens if there is no menu when I connect my iPhone to the mac computer?
