User profile for user: Theschanks
Theschanks Author
User level: Level 1
4 points

AppleTV (app, not device) won't accept password

Just signed up for the AppleTV app. I am able to sign in and view content on my phones, an older TV and several PCs, but not on our 6-month-old smart TV. Each time, I receive a message that the account information is incorrect (yes, same user ID and password, exactly). The login screen on this TV also won't show alternate login methods (QR code, or code to input at activate.apple.com, as my older TV allowed in addition to accepting the direct login credentials).


Posted on May 29, 2023 7:22 AM

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User profile for user: Urquhart1244
Urquhart1244
User level: Level 10
146,202 points

Posted on May 29, 2023 1:12 PM

On what make and model smart TV is this happening?

What is the exact wording of the error message?


- Please verify that the TV system software is up-to-date.

- Verify that the Apple TV app is up-to-date, if not done automatically.

- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.

- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.

- Verify that your TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).


Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

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User profile for user: Urquhart1244
Urquhart1244
User level: Level 10
146,202 points

May 29, 2023 1:12 PM in response to Theschanks

On what make and model smart TV is this happening?

What is the exact wording of the error message?


- Please verify that the TV system software is up-to-date.

- Verify that the Apple TV app is up-to-date, if not done automatically.

- Verify that your router or firewall doesn’t block Apple authentication servers, in case you made custom changes.

- Verify that your devices and router use a good DNS, like the one from your ISP, which gets updated with all the server names that Apple might use. Again, only applies if you made custom changes.

- Verify that your TV has the correct date, time, and time zone, as Apple may be more strict about that than other content providers (for TLS secure connection reasons).


Else I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

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AppleTV (app, not device) won't accept password

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