HomeKit query - cant get into own Home!

Hi all


Im trying to help some friends set up a HomeKit Home. 


Up to now they only had Hue bulbs and managed them via Philips Hue app locally and remotely and via Home app local-only as they’ve never actually set up a HomeKit Hub. They don’t have Apple TV or HomePod but only iPads, which have never been set up as HomeKit Home Hubs.


They had set up a Home under a different iCloud account, not one of their own personal accounts. 


Anyway I waded into the scene. I set up a HomeKit Hub on an old iPad Air 2 iPad running iOS 15. I used the same icloud login for that account as they had used previously (ie the different one, not their personal accounts).


I got everything to work tickety boo. Began adding in other smart devices like meross plugs etc.  I also invited myself (ie via my main icloud account) into the home and gave myself admin privileges while I sorted this all out for them.


At this stage everything is working perfectly for me and as far as Im concerned. I have a perfect HomeKit setup at my own home (though notable I have not agreed to the HomeKit ‘architecture upgrade’ yet) and I can switch between my home and their home that I just set up both locally and remotely and everything ‘just works’. All is Perfect! Except…


Then I invited the friends back into their own Home so to speak.


The message they received at their end on their phones was ‘xxxx.com (their separate iCloud account email that I set this all up in) invited you to share their home. To accept this invitation their home needs to be upgraded first’. 


I AM NOW CONFUSED, because they have NEVER had any home hub setup before, so how have they somehow managed to upgrade their architecture settings and why can they now not access this home that I have setup for them and most importantly….


Does anyone have any idea how to get this setup working and somehow rid ourselves of this latest demand to upgrade everything to iOS 16 or Ventura before we can use Apple HomeKit, for example when some non-tech minded member of the Home has somehow inadvertently initiated it? To me it just seems like yet another crappy demand to ‘upgrade or lose your existing functionality’ from Apple (increasingly common trend these days). 


I hope to be proved wrong and find a way to get these friends back into their own HomeKit Home!


Many thanks

Posted on Jun 12, 2023 1:13 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 15, 2023 3:15 PM

I agree the small warning that comes up is rather vague and the average person isn’t really going to get it. It does not include a link to this page with its “Learn More: Upgrade to the new Home architecture - Apple Support and even if it did, not many read it in full. Then read it again slowly to grasp what it entails. I do believe the warning in the upgrade window did say: a) tell you all the items that required upgrading and/or would no longer work . Not in those words but it was there and they likely just glossed over that.


In full from the above link it has this:

  • “Update your iPhoneiPadMacApple TVHomePod, and Apple Watch to the latest software. Any device that is connected to an upgraded home and not running the latest software will lose access to the home until the device is updated. This includes people that you invite to control your home.
  • home hub, such as an Apple TV or HomePod, is required to share control of your home and to receive Home notifications on the new Home architecture. iPad is not supported as a home hub on the new Home architecture.


I don’t think they needed a Hub to do the upgrade, it just used the Home App signed into iCloud. It might have prompted them to “upgrade” and they went for it. A few people got locked out or their spouses did with their old devices. Shared invites no longer work, etc. Some people found workarounds but you’d need to google that. It’s not documented on here but there are some threads: home invites not working and such.


Them just buying a hub isn’t going to fix it because the hubs don’t have home apps to set things up and control it. They need devices like macs, iPhones or iPads running the latest software to set up Homekit devices. Updated iPads on os 16 or later can still be used to navigate the home app, it just can’t be a hub. The cheapest Hub for them to buy is a HomePod mini. I know this all feels #### but I don’t currently see a way for you to get them going on their own. Or an Amazon echo, but I have no idea how they work but they seem easy enough for most people.


Similar questions

9 replies
Question marked as Top-ranking reply

Jun 15, 2023 3:15 PM in response to Phillipwj

I agree the small warning that comes up is rather vague and the average person isn’t really going to get it. It does not include a link to this page with its “Learn More: Upgrade to the new Home architecture - Apple Support and even if it did, not many read it in full. Then read it again slowly to grasp what it entails. I do believe the warning in the upgrade window did say: a) tell you all the items that required upgrading and/or would no longer work . Not in those words but it was there and they likely just glossed over that.


In full from the above link it has this:

  • “Update your iPhoneiPadMacApple TVHomePod, and Apple Watch to the latest software. Any device that is connected to an upgraded home and not running the latest software will lose access to the home until the device is updated. This includes people that you invite to control your home.
  • home hub, such as an Apple TV or HomePod, is required to share control of your home and to receive Home notifications on the new Home architecture. iPad is not supported as a home hub on the new Home architecture.


I don’t think they needed a Hub to do the upgrade, it just used the Home App signed into iCloud. It might have prompted them to “upgrade” and they went for it. A few people got locked out or their spouses did with their old devices. Shared invites no longer work, etc. Some people found workarounds but you’d need to google that. It’s not documented on here but there are some threads: home invites not working and such.


Them just buying a hub isn’t going to fix it because the hubs don’t have home apps to set things up and control it. They need devices like macs, iPhones or iPads running the latest software to set up Homekit devices. Updated iPads on os 16 or later can still be used to navigate the home app, it just can’t be a hub. The cheapest Hub for them to buy is a HomePod mini. I know this all feels #### but I don’t currently see a way for you to get them going on their own. Or an Amazon echo, but I have no idea how they work but they seem easy enough for most people.


Jun 14, 2023 11:12 PM in response to Phillipwj

Once the architecture upgrade has been done, there’s no going back. Any devices not running the latest software gets locked out of using the Home App and iPads can no longer be Hubs. If they want to have full control without you in the picture, they need a hub; Apple TV or HomePod and set it all up on a primary Apple ID - they use for everything. The iPad Air 2 is no longer the hub, nor can it use the home app on ipadOS 15

Jun 16, 2023 4:30 PM in response to Vancouver22

That’s right, if they had been logged into that iMac with their main iCloud accounts then no the iMac would have o longer worked as it currently is.


I dont fully understand the intricacies of how the Apple HomeKit architecture upgrade transfers itself through a persons iCloud registered/logged in devices. I’m assuming they have agreed to the upgrade on one of their iphone and hence their iPhones can no longer accept an invite to this previous architecture. But i intend to read this article I mentioned and maybe call Apple support (despite it taking up top much of my life because I want to understand it) and will see what they say.

Jun 15, 2023 3:26 PM in response to Phillipwj

I had to read your reply again. So this iPad Air 2 belongs to you? You never did this upgrade, so it’s still a hub (until you do). Except you can no longer use the home app on it correct? I can’t on my Air 2.

Are their Apple devices old and can’t update to OS 16 or MacOS Ventura? So they would need to upgrade one of their Apple devices and might get back in. They only need a hub for you to get them on their own. Sorry it’s all a bit confusing when it’s not my stuff sitting in front of my face to work on.

Jun 16, 2023 12:32 PM in response to Phillipwj

If the Air 2 is not using the same Apple ID/ iCloud logins then it’s not associated with the upgrade. However their Catalina Mac wouldn’t work if it’s signed into the same as whatever iCloud account they upgraded on.

Are you sure they upgraded their architecture? I know you know this but it bears mentioning things work more smoothly when we use the same iCloud account across all devices. This multiple ID approach makes it harder to determine the root cause. One would assume only an admin (you) can approve the upgrade.


See: “If you can't share control of a home” - Share control of your home - Apple Support


Jun 15, 2023 3:11 AM in response to Vancouver22

Hi Vancouver and thanks for the reply.


That was what I was afraid someone was going say and quite honestly also what I expected.


However the iPad Air 2 is definitely still acting as a hub at the moment (is still has the Use this iPad as Home hub setting and is showing Connected) and the home app on ipadOS 15 on that iPad is also functioning perfectly and can be used both in home and remotely as can I on my iPhone 11 Pro running ios16.4 both on their network and also remotely. I also synced this home to their home based iMac perfectly with the same separate icloud login set up as a user account and iCloud login. That's all working perfectly as expected.


The only issue is each time I try to invite the friends back into their own Home using their main icloud ID's they get the message: To accept this invitation their home needs to be upgraded first.


It's crazy!


It also begs another question:


1) Why and how on earth did they even get sent that option by Apple to upgrade their HomeKit architecture when they have never owned any HomeKit Hub capable of using it? 


They'd only ever used an old iPad Air 1 (as local Home only), not even a Air 2 until I just set that up for them ? 


It would have been quite clear from their iCloud setup (which one would assume would play some part in deciding who does or doesn’t receive the upgrade offer) that they had never owned any Apple TVs or HomePods to handle said 'upgrade' and yet Apple has still sent them the option and by doing so has very effectively locked them out of their perfectly functional existing Home entirely, requiring a new hardware purchase to proceed further.


This all just feels very wrong indeed to me on the part of Apple, something akin to: “Here’s a Big Red Button - press it to upgrade for better functionality but if you do there may be some consequences”. - so people just think 'ah what the **** just press it'!


Then Bingo! “You now need to upgrade everything you own. Many thanks for your business :-)”


I know people on here are going to say - but it was an option, they had the choice to say no. But from my experience, having said a DEFINITE NO, I can see all too well how easy it would have been to just go for it based on the rather vague messaging.


I was also under the impression that if you did agree to proceed, it would:


a) tell you all the items that required upgrading and/or would no longer work and also 


b) surely should not even allow it to commence until you had fully understood the consequences of what you were doing by for example ensuring you had taken those non-upgradeable items out of the equation by removing HomeKit/Home sync from those devices in iCloud setting, ie something similar to setting up iCloud Advanced Data Protection, which is very much more careful in ensuring you dont go and render all your devices useless. 


Anyone have any thoughts on this?

Jun 16, 2023 2:16 AM in response to Vancouver22

No this iPad Air 2 on iOS 15

is also theirs.


When I got hold of it it seemed to have apparently not succumbed to the upgrade. can still be a homehub and home app can still administer.


I have a feeling that somehow (probably because they weren’t really using HomeKit properly) they had managed to be using multiple different signs ins.


This particular iPad was linked to Home with this third (non-personal) iCloud login. I don’t think either of their iCloud logins had been associated with it. Which is maybe what has ‘saved it’.


I was then able to continue to use that third iCloud login and build out the HomeKit home fully using it and use the Home app on it absolutely fine.


As I said, everything was working great and indeed still is working great on that iPad Air 2 (I invited my personal iCloud login into the Home and it didnt disallow me, indeed even made myself an Admin and I can still access their home remotely from my home and still administer their home).


It’s only when I try to invite/link them into it via their own iCloud accounts then we realised the problem that they cannot accept the invite on their phones runnings ios16.


They do also have an iMac running Catalina, I tested it on here invited one of them via their iCloud account and that accepted fine. So they DO have a mac at their home also able to access the Home.


Just their ios16 phones are the key things of course and neither of those will allow the invite.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

HomeKit query - cant get into own Home!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.