Hello,
Our employee left and reset iPhone and deleted his account from mac, I can't log into mac to give it to next employee, can someone delete the account in iCloud Apple iD: n****@mail and offer me a business solution for subsequent similar cases?
The serial number of the poppy is C0****Q6LT, it was purchased on 18.01.2022
ask for assistance.
[Edited by Moderator]
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support (Apple provides a specific link for contacting them about this service.) Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it.
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
To your second question about how to deal with this in the future, you may wish to explore enterprise level management options from Apple:
If you’re an administrator and want to set up supervision, use Apple Deployment Program, Configurator 2, or Apple School Manager to set up your devices. (related post: This phone was bought by an organization … - Apple Community )
Apple Platform Deployment --> Apple Platform Deployment - Apple Support
Overall enterprise services
Apple Business Essentials --> Intro to Apple Business Essentials - Apple Support
Apple Business Essentials includes all the features of Apple Business Manager and more. Apple Business Essentials is one complete subscription that seamlessly brings together device management, 24/7 support, and cloud storage so your small business can easily manage every employee’s iPhone, iPad, Mac, and Apple TV (that your organization owns)—every step of the way. Apple Business Essentials is currently available only in the United States."
Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support (Apple provides a specific link for contacting them about this service.) Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). This will give you access to the device but won't restore access to the account used to lock it.
Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
To your second question about how to deal with this in the future, you may wish to explore enterprise level management options from Apple:
If you’re an administrator and want to set up supervision, use Apple Deployment Program, Configurator 2, or Apple School Manager to set up your devices. (related post: This phone was bought by an organization … - Apple Community )
Apple Platform Deployment --> Apple Platform Deployment - Apple Support
Overall enterprise services
Apple Business Essentials --> Intro to Apple Business Essentials - Apple Support
Apple Business Essentials includes all the features of Apple Business Manager and more. Apple Business Essentials is one complete subscription that seamlessly brings together device management, 24/7 support, and cloud storage so your small business can easily manage every employee’s iPhone, iPad, Mac, and Apple TV (that your organization owns)—every step of the way. Apple Business Essentials is currently available only in the United States."
it was purchased on 18.01.2022
You can contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
See also -> Keep your receipt after you buy an Apple device
Keep your receipt after you buy an Apple device – Apple Support (UK)
u can use your recovery password to reset or access your iPhone
I cant.. because his phone is already used by another user...
I can't log into Mac to give iPhone to employee
