iPhone will not work on force restart
iPhone XS is frozen and can’t force restart
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A forced restart, if done correctly, is guaranteed to work, unless the phone has experienced a hardware failure.
- Press and quickly release VOLUME UP
then
- Press and quickly release VOLUME DOWN
then
- Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears
The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky