Failure to login to Apple ID through Settings

Question

Level 1

5 points

Failure to login to Apple ID through Settings

Hi folks. My Macbook Air is no longer able to access Apple ID. I can log in through a browser, but when using the Settings app I get nowhere. The password is correct (there's no red-text error message) but the window simply resets to asking for the login details again. Perhaps coincidentally, I'm also no longer able to activate the fingerprint unlock feature. The button simply slides back to grey. Coincidence no. 2: Mail now refuses to connect any of my accounts to my server, though I can access emails through a third-party app. If my Mac were human I'd shoot it in the face. Any ideas?

MacBook Air 13″, 13.4

Posted on Jun 21, 2023 5:29 AM

Reply

Answer 1

Top-ranking reply

Drew_7

Community Specialist

Jun 22, 2023 11:20 AM in response to bruce_rans

Hello bruce_rans,

Based on what you've shared we believe the best step will be to test safe mode on your Mac. Here's how: How to use safe mode on your Mac - Apple Support

Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed.

Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue.

This page also includes next steps to take if the behavior does or does not persist. We hope this helps!

Cheers.

Reply

Answer 2

bruce_rans Author

Level 1

5 points

Jun 23, 2023 8:53 AM in response to Drew_7

Thanks heaps for getting back to me, Drew_7. No luck with that method so I ended up reverting to Catalina. Annoying but the problem has resolved. I'm currently attempting update to Ventura 13.4.1.

Reply

Answer 3

1ssmith

Community Specialist

Jun 23, 2023 11:01 AM in response to bruce_rans

Hello bruce_rans,

You mentioned finding a workaround by installing Catalina. That's a great alternative if it works for you. Apple release updates containing the latest security and privacy protections along with bug fixes. Reaching out to Apple directly would be the next step for further investigation. Please use this link to connect to them: Get Support

Take care.

Reply