Recovery key for MacBook Pro login is too long

Hello Daavek,

You can't use a Recovery Key you are creating now. You need the key that was created when they set it up. Also, this only applies to the Apple ID. This article has the info: How to generate a recovery key - Apple Support

"A recovery key is a randomly generated 28-character code that you can use to help reset your password or regain access to your Apple ID. While it’s not required, using a recovery key improves the security of your account by putting you in control of resetting your password. Creating a recovery key turns off account recovery. Account recovery is a process that would otherwise help you get back into your Apple ID account when you don’t have enough information to reset your password."

Since you are talking about the Mac Admin password, it's likely a FileVault 2 Recovery Key. You might be able to recover it, but Apple does not store it anywhere for your security.

If you can't remember the security questions, ask them to follow How to reinstall OS X.

If you can remember the security questions, as mentioned before, you will need to call in and have them. help you. Have the security questions ready, let them know you need help with the File Vault 2 Recovery Key.

Get Support

Thanks.

Hi Daavek,

You can use the option to factory reset the MacBook Pro. Please follow these steps for guidance:

What to do before you sell, give away, or trade in your Mac - Apple Support

Take care.

Hi Daavek,

Based on what you're describing it sounds like it might be referring to your FileVault recovery key. You can learn more about that here: Use FileVault to encrypt your Mac startup disk

If this doesn't help you can reach out for support here: Get Support

Take care.

Hi Daavek, may I ask what you ended up doing? I am currently in the same situation and curious as to what I need to do.

unable to access mac due to forgotten password and I don’t know how to create 24 length file vault reset key for resetting my password