You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

brand new imac stuck on welcome screen

My brand new iMac is stuck on welcome screen. Mouse nor keyboard won't connect so that I can enter password.

iMac 24″, macOS 13.2

Posted on Jun 27, 2023 1:15 PM

Top-ranking reply

Level 7

23,592 points

Posted on Jun 27, 2023 2:06 PM

Try a wired USB mouse and KB to get things started.

You can also connect the KB charging cable to the Mac and it will then act as a USB KB.

View in context

Similar questions