You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

daksh261 Author

Level 1

5 points

My AirPods Pro case won't work unless plugged in

My airpods pro case won't work unless plugged in.

When not plugged in it is unable to wireless charge, charge the airpods, display the battery on the phone when the lid is open, the case battery light indicator doesn’t show light unless it’s being charged. As soon as I disconnect it from the charger the light disappears and won't charge the airpods.

When unplugged it acts as if it was dead with 0% battery but plugged in it says 100%. I tried factory resetting them a few times and even charging them overnight and it still doesn’t work.

When plugged in these functions work

Posted on Jul 1, 2023 1:23 AM

Top-ranking reply

Branta_uk

Level 7

32,666 points

Posted on Jul 1, 2023 5:31 AM

Your description suggests the charging case is defective, possibly a failed battery. I suggest you should contact Apple Support and arrange replacement or get it checked at a Genius Bar appointment.

View in context

My AirPods Pro case won't work unless plugged in

Similar questions