iPhone unable to read Libre 3 sensor

I am unable to use my IPhone 13 Pro version 16.5.1 with my libre 3 sensor. I have tried turning phone on and off, and Bluetooth on and off. How can we fix this….our Libre 3 sensors are no good if we cannot get readings…..\

Posted on Jul 4, 2023 9:36 AM

Similar questions

Abbott Libre 3 sensors not connecting to iPhone We were having issues with my wife’s libre3 losing connection, but the last 2 units won’t even scan to start. She is having to use the reader that came with the sensors. We have updated the phone and app. Abbott let it slip that the sensors are having trouble connecting to apple phones. Is anyone else having this issue? Any fixes? [Re-Titled by Moderator]
942 4
Libre 2 freestyle sensor iPhone 12 no longer reads Libre 2 sensor
1928 2
Issue with Dexcom G7 pairing with iOS 18.1.1 and above? Hi there, when will Dexcom G7 be compatible with iOS 18.2.2? The basic resolution which worked for me was to install the DexcomOne+ which allowed me to pair my G7 Sensor to my iphone XR. I am getting sugar readings now. I have not been able to pair G7 sensors since my phone upgraded to iOS 18.1.1. I have: reset network and security on my phone. This did not work. removed all bluetooth devices . This did not work. made sure the phone is within 10 meters. This did not work. removed all other apps which use bluetooth. This did not work. uninstalled and reinstalled G7 App. This did not work. rebooted iphone. This has not worked. restored and upgraded iphone to 18.2.2. I cannot use earlier versions of iOS as Apple is now forcing users to upgrade to iOS 18.2.2. This means the signed apps need to be resigned and tested via Dexcom. installed DexcomOne+. This has paired with the sensor. The installation of DexcomOne+ has worked for me on iPhone XR (18.2.2). I am not sure if the fix was with the latest version off the app or the basic reinstallation and accepting security location questions. If using DexcomOne+ with G7 sensor, please perform a blood test immediately and keep an eye on your sugars for the next couple of hours. In addition, please contacted Dexcom technical support who can log a bug fix with their developers. This has been exceptionally frustrating because of Apple improving security issues on their OS. This has meant I was not able to use my CGM and monitor my sugars for over two weeks. thanks
1801 7

1 reply

SravanKrA

Level 10

431,160 points

Jul 4, 2023 9:39 AM in response to Scout8897

When you read the write up by App developer on these app, none of these apps show compatibility with the iOS Health App.

FreeStyle Libre 3 – US on the App Store

FreeStyle Libre 2 - US on the App Store

FreeStyle LibreLink - US on the App Store

At the same time the Blood Glucose Section in the Health shows few Apps and Freestyle Libre is not one of them.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone unable to read Libre 3 sensor

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up