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Can’t access my Apple ID on my phone or my Hotmail account mail access is greyed out so I can’t update the password

I think I set up security settings to restrict my access to one device but I don’t know how to turn it off to make updates to my iPhone

Felicia’s iPhone (2)

Posted on Aug 1, 2023 2:59 PM

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Question marked as Top-ranking reply

Posted on Aug 1, 2023 3:02 PM

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.



1 reply
Question marked as Top-ranking reply

Aug 1, 2023 3:02 PM in response to FeMarlow22

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.



Can’t access my Apple ID on my phone or my Hotmail account mail access is greyed out so I can’t update the password

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