iCloud connection error

freem221

User level:

Level 1

9 points

Aug 25, 2023 5:35 PM in response to BooneKate

I was having this issue on a Windows PC. This video's solution is the only thing that worked for me. In case the video doesn't work for you:

1. Type ncpa.cpl into your Windows search bar. Click on the resulting "Control panel item" which should bring you to this screen:
2. Whatever your active network adapter is (wireless card, ethernet adapter), right click it, click Properties, then uncheck IPv6 setting, like below. Note: if you're plugged into ethernet and your wireless card is connected, you want to change this setting on whichever connection is active. Typically the ethernet will be active if both ethernet and wireless card are connected.
3. Try icloud.com again.

I'm not a tech expert, but this seems to suggest Apple has a configuration issue they need to change.

[Edited by Moderator]

With all due respect to Ms. Grace, I have to agree - anti-virus and other security software (in my case, McAfee) is not the root cause. Seems to be something related to Win11 and (pardon me) how iCloud interfaces with it.

Any ideas, anyone else, especially Cupertinoans?

Thanks for reminding me. This “solution” came up in a parallel thread, and various contributors there have lamented the need to sacrifice whatever improvements the newer protocol (IPv6) provides - but no one has identified what those drawbacks might be. I posted a follow up query and will share any responses.