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I'm being double charged on my iCloud subscription

When I look at my bank statement for the past 5 months or so I've been getting double charged for iCloud storage. It doesn't show on my Apple.com statements, but it appears twice a month in back to back charges. I'd like to request a refund for this and to put an end to this.

Posted on Aug 21, 2023 2:22 PM

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Question marked as Top-ranking reply

Posted on Aug 21, 2023 2:34 PM

This support article is Recommended by Apple as the preferred* resource for identifying payments you may see on a bill.

If you see 'apple.com/bill' on your billing statement - Apple Support


"If you checked https://reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support" using this link --> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

______

* https://discussions.apple.com/thread/254603659



Once you have found the item in your purchase history, here's how to request a refund (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.)

1. Sign in to https://reportaproblem.apple.com.

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> If you want to cancel a subscription from Apple - Apple Support .


1 reply
Question marked as Top-ranking reply

Aug 21, 2023 2:34 PM in response to RM281

This support article is Recommended by Apple as the preferred* resource for identifying payments you may see on a bill.

If you see 'apple.com/bill' on your billing statement - Apple Support


"If you checked https://reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support" using this link --> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084

______

* https://discussions.apple.com/thread/254603659



Once you have found the item in your purchase history, here's how to request a refund (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.)

1. Sign in to https://reportaproblem.apple.com.

2. Tap or click "I'd like to," then choose "Request a refund."

3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> If you want to cancel a subscription from Apple - Apple Support .


I'm being double charged on my iCloud subscription

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