No clear outbound sound with Sonoma Update on Macbook Pro, 2019, using headphones or headset in Google, Gladly, and Citrix - when will an update fix or patch be added?
MacBook Pro 13″, macOS 10.12
Hello LoriVernon96,
Let's use the steps below to make sure those apps are all up to date:
1. Open the App Store.
2. In the sidebar, click Updates.
3. Click Update next to an app to update only that app, or click Update All.
If you didn’t get the app from the App Store on your Mac, contact the app developer to get help with updates.
You can also find those steps in this resource: How to manually update apps on your Apple device - Apple Support
Should that still persist, do you experience the same behavior with any built-in apps such as Music, TV or Safari?
Let us know, and we'll keep moving forward based on that information.
All apps are current, and our VDI functions (Zendesk, Citrix, Gladly) are managed by my company's Operations/MIS department and are up to date. All software companies have been notified about the issue, but they said it's an Apple IOS problem. Jabra (the headsets we use) has also been notified of the issue and has confirmed that their systems are all running fine and our software is up to date. Zendesk has verified an issue with your update and states that they are aware and advised us to contact you directly. This is an IOS issue specifically related to the Sonoma update. This needs to be addressed by Apple, and nobody is acknowledging the issue. I have reported this multiple times, but nobody at Apple ever responds. This problem is audio out - headset/outbound mics and external speaker - and causes delay, interference, crackle, or no sound out on video conferencing, phones, or using any app mentioned. I have checked daily for Sonoma 14 updates, but no patches or fixes have been issued. Please help! Thank you!
Fix Needed for Sonoma 14 update issues with sound on Google, Gladly and Citrix
