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User profile for user: Solulbozo
Solulbozo Author
User level: Level 1
4 points

Apple charging me 25$

Apple is randomly charging me 25$ my card doesn’t have 25$ in it but I’m not able to get any apps even if there free or buy anything and I have no active subscriptions on my phone and I checked all my purchases and there’s nothing there that is charging me that. is there anything I can do besides just paying it

iPhone XR, iOS 16

Posted on Oct 5, 2023 8:06 AM

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Question marked as Top-ranking reply
User profile for user: WheelieNick
WheelieNick
User level: Level 8
40,485 points

Posted on Oct 5, 2023 8:08 AM

First follow these steps to identify the charge


  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in with your Apple ID.
  3. A list of purchases appears. To see family members' purchases, select the Apple ID button and choose a family member.
  4. To see the full receipt including tax, tap or click the date. Multiple purchases, including subscriptions, might be grouped onto one charge.


If you don't regognize the charge, please see this steps


  1. Search your email for the words "receipt from Apple" or "invoice from Apple".
  2. Look for a receipt that matches the amount that you see on your billing statement. 
  3. On the receipt, see what was purchased and which Apple ID was used.
  4. Check if the Apple ID in the email is different than what you used to sign in to reportaproblem.apple.com. If it's different, use this Apple ID to sign in to reportaproblem.apple.com and review your purchase history.


See this link for further reference If you see 'apple.com/bill' on your billing statement - Apple Support


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Question marked as Top-ranking reply
User profile for user: WheelieNick
WheelieNick
User level: Level 8
40,485 points

Oct 5, 2023 8:08 AM in response to Solulbozo

First follow these steps to identify the charge


  1. To see your purchase history, go to reportaproblem.apple.com.
  2. Sign in with your Apple ID.
  3. A list of purchases appears. To see family members' purchases, select the Apple ID button and choose a family member.
  4. To see the full receipt including tax, tap or click the date. Multiple purchases, including subscriptions, might be grouped onto one charge.


If you don't regognize the charge, please see this steps


  1. Search your email for the words "receipt from Apple" or "invoice from Apple".
  2. Look for a receipt that matches the amount that you see on your billing statement. 
  3. On the receipt, see what was purchased and which Apple ID was used.
  4. Check if the Apple ID in the email is different than what you used to sign in to reportaproblem.apple.com. If it's different, use this Apple ID to sign in to reportaproblem.apple.com and review your purchase history.


See this link for further reference If you see 'apple.com/bill' on your billing statement - Apple Support


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Apple charging me 25$

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