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This concerns a gen1 SIRI remote. Apple TV is on OS 17.0. Firmware of remote is 0x257. the loading status shown in the remote's settings menu stays stuck at 7% even after charging for 2 hours. Any suggestions?
Apple TV HD, tvOS 17
Verify that you charge the remote with an undamaged Lightning-to-USB cable to a computer USB port, or to a USB power adapter in an AC socket. Other USB connections might not be suitable for charging.
Charge the Siri Remote - Apple Support
If the issue persists, then contact Apple Support about battery service for the remote. That would be ~50% off of the regular replacement price.
Verify that you charge the remote with an undamaged Lightning-to-USB cable to a computer USB port, or to a USB power adapter in an AC socket. Other USB connections might not be suitable for charging.
Charge the Siri Remote - Apple Support
If the issue persists, then contact Apple Support about battery service for the remote. That would be ~50% off of the regular replacement price.
Thanks for the tip but I tried this already. Both methods I tried work with my iphone so I am quite sure the cables and chargers work as intended.
Loading status of my gen1 siri remote stuck
