Apple Charge Issues

We are not Apple so cannot look up Apple's sales transactions on your behalf. Start here:

If you see 'apple.com/bill' on your billing statement - Apple Support

The  most important part is "View Your Purchase History." Do that. 

If you history does NOT show the charge, then is is possible someone has access to your card/account number and is pretending to be Apple. It happened to us. If that is the case, Apple cannot fix this. Only your bank or card issuer can address fraudulent use.

If your history shows the charge, continues with instructions in that article.

NOTE: If you use Apple's Family Sharing, you must modify one view option when looking at your purchase history to see the full picture. Image:

Start here: If you want to cancel a subscription from Apple - Apple Support

If the subscription isn't listed, contact Apple billing support: https://getsupport.apple.com/topics