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Kingcl0n Author

Level 1

4 points

my keyboard appears to be damaged, i entered my password too many times incorrectly because of this and ive been locked out

I did not realize my keyboard was damaged when I started using it this morning. The caps lock light is clearly faded and the Touch Bar does not work. My password was entered incorrectly multiple times because the keyboard is clearly having issues. I was then prompted to go into recovery mode. Then entered my password incorrectly a few more times. It prompted me to enter my Apple ID after that and has repeatedly said it cannot reach Apple ID servers. Have I bricked my laptop?

detail: 2019 16” MacBook Pro

MacBook Pro 16″, macOS 13.4

Posted on Oct 25, 2023 7:02 PM

Top-ranking reply

kaz-k

Level 9

50,460 points

Posted on Oct 25, 2023 8:40 PM

Hi,

I just wonder if you connect external keyboard which works or not. If it works, your internal keyboard is dead, if it doesn't work it could be possible your MacBook Pro logic board is something wrong. Anyway you'd better contact Apple support or take your MacBook Pro to your local retail AppleStore, Genius Bar or Apple Authorized Service Provider to examined your MacBook Pro there.

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my keyboard appears to be damaged, i entered my password too many times incorrectly because of this and ive been locked out

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