Is the Apple online purchase system down for some reason?

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Betabr2005 Author

Level 1

6 points

Is the Apple online purchase system down for some reason?

I have been trying to purchase a Mac Pro for the last 4 days online and all my orders get cancelled. It seems that it stays in “processing” state for a while and then cancels. While talking to customer support, nobody is able to explain the reason or can explain why the status “processing” means. My last order I paid using my Apple Card and it was also cancelled.

Is the online purchase system not stable or should not to be used?

iPad Air, iPadOS 17

Posted on Feb 12, 2024 10:06 PM

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Answer 1

Feb 22, 2024 3:30 PM in response to Betabr2005

<<. I think the online purchase system of Apple is just not working for Apple Cards. >>

Hundreds of thousands of satisfied buyers of stuff from Apple say the Apple Card is not a problem.

That does not sound like a satisfactory answer.

Call again and be more assertive. If the agent you are speaking to cannot answer your questions to your satisfaction, ask to speak to a supervisor.

and you can also provide feedback on this page, but you will not get answers there:

Product Feedback - Apple

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Answer 2

Feb 13, 2024 7:33 AM in response to Betabr2005

<< While talking to customer support, nobody is able to explain the reason or can explain why the status “processing” means. >>

"Processing" is the state your order stays in after it is accepted, and while factory builds and tests it. the next stage is "preparing to ship", where it is boxed and moved to the shipping dock. "Shipped" means it got onto a pallet and onto truck with dozens of others and left for the airport.

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It sounds like the person you spoke with needs to be re-trained.

It's their system. They are the experts. Call again and be more assertive. If the agent you are speaking to cannot answer your questions, ask to speak to a supervisor.

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Answer 3

Betabr2005 Author

Level 1

6 points

Feb 22, 2024 3:22 PM in response to Grant Bennet-Alder

Thank you for your answer. The purchase ended up cancelled with no explanation. When I called the customer support to get a reason, I was told that they couldn’t verify the identity on my card… but I was using the Apple Card. I think the online purchase system of Apple is just not working for Apple Cards.

I also believe that providing an explanation for the cancellation as part of the online order history would be the bare minimum.

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Is the Apple online purchase system down for some reason?

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