iCloud for Windows sync and login problems [15.0.215]

Hi,

I have a customer that uses iCloud for Windows for wireless photo sync from his iPhone to his Windows PC.

iCloud version 15.0.215 (Downloaded from Microsoft Store) is the installed version.

Sync doesn't work and he can't log into his iCloud/Apple ID account.

He signs in with correct ID and password (verified on icloud.com) and it says:

"When you want to sign in with this account, you must enter the code from a nearby device. Make sure that bluetooth is on or that the apple device is in the same wi-fi network as the computer"

Bluetooth is turned on and his phone is on the same network as the computer.

Is this a known error?

Is it possible to download an older version of iCloud for Windows?

Right now he gets an popup from iCloud telling him to log in all the time. Is there any way to close the program and not let it auto startup or do I have to uninstall it?

Posted on Mar 6, 2024 8:06 AM

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3 replies

etrnty

Level 1

26 points

Mar 7, 2024 3:53 AM in response to Bebbzor

Hey!

Please try the following steps:

Disable Bluetooth in Windows Settings
Reboot your PC
Try signing in.

Have a nice day!

Mar 8, 2024 12:23 AM in response to etrnty

That doesn't work. I get the same error. It has seriously affected my work this week not having access to files on iCloud. I'll give it a week before moving to a different cloud service and cancelling my subscription. No point paying for something useless. I've already had to move files to OneDrive and that actually works...

etrnty

Level 1

26 points

Mar 8, 2024 7:57 AM in response to hackedoff-uk

Yeah, it’s frustrating indeed. I also had a really similar issue with the latest update, and managed to fix it myself (using the steps I wrote before) after Apple Support ended my call with the suggestion to contact Microsoft.

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iCloud for Windows sync and login problems [15.0.215]