Apple tv won't allow sign in or access

subscribed to apple tv, watched for weeks through ROKU, now can't get apple tv app to allow me to sign in, just shows "thinking" dialogue indefinitely, I am able to access apple tv on other tv's and devices, just not on the one tv

Posted on Apr 3, 2024 12:52 PM

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Question marked as Top-ranking reply

Posted on Apr 3, 2024 3:27 PM

… through ROKU …

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

  1. Remove the Apple TV app,
  2. Shut off and unplug the TV (or streaming device),
  3. Wait 30 seconds,
  4. Plug the TV (or streaming device) back in,
  5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

  1. Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset


If the issue persists after that, then please contact the Apple Support staff for further assistance.

1 reply
Question marked as Top-ranking reply

Apr 3, 2024 3:27 PM in response to Moogie98

… through ROKU …

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

  1. Remove the Apple TV app,
  2. Shut off and unplug the TV (or streaming device),
  3. Wait 30 seconds,
  4. Plug the TV (or streaming device) back in,
  5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

  1. Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset


If the issue persists after that, then please contact the Apple Support staff for further assistance.

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Apple tv won't allow sign in or access

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