Phone freezes up every time I open Messages

recently with in the past 2 weeks my iPhone tends to freeze when opening the iMessage app. Don’t know how to fix it or what to do.


[Re-Titled by Moderator]

Posted on Apr 4, 2024 4:31 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Jul 2, 2024 5:07 PM

I also have the same issue, which started occurring in the last 1 week. Messages app freezes, and hard reset of iphone does not resolve the issue. In Settings, the Messages and FaceTime settings cannot be open either. Please assist 🙏

47 replies
Sort By: 

Aug 7, 2024 6:36 AM in response to HelpfulMatt

glad to hear that the issue is fixed in the release that has the second letter of the greek alphabet in it. As I mentioned, the issue went away on my phone and I am on 17.6. Not saying that 17.6 fixed the issue, I just don't have it anymore. Upgrading to the next release, that has the second letter of the greek alphabet in it, might have many other issues though and one should search for currently known issues in that release before you upgrade. You might be trading one issue for many other.

Reply

Aug 15, 2024 3:31 PM in response to oliviawcooney

August 15, 2024: This was happening as recent as a week ago for my family of 4. None of us could use Messages and we had to resort to using a different messaging app to community. As of today (8/15/24), nobody in my family has this issue anymore. Can anyone else confirm the issue is fixed for them too?

Reply

Sep 6, 2024 3:15 PM in response to oliviawcooney

Hi all, i have had this issue since immediately upon upgrading to iOS 17.5.1 and has persisted to current latest version. Extensive apple store visits and tech support calls yielded no help and no result. Then the 5th technical support person I talked to said, Oh, let's just try one more thing: try deleting your VPN configurations (Settings -> General -> VPN & Device Management). This seems to have fixed it. It was interesting to discover that I deleted several VPNs with no effect, then deleted a certain one and the Settings app crashed. But then when re-opened, it was working.


I am going to try adding my VPNs back today, hope this fix helps y'all however.


I should note that I have used 1.1.1.1, WireGuard, and Mullvad VPN clients on the same phone at various times. The configuration I deleted was a Mullvad config for WireGuard app, unused for over a year, which I installed before there was a mullvad client available.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Phone freezes up every time I open Messages

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.