iMac Pro restarting after clicking shutdown

Hi! I hope anybody can help with it: Recently, when I shut down my iMac Pro it restarted instead, and the message "your computer has restarted after crashing"... but it didn't crash apparently...


So, I've downloaded EtreCheck for the next analysis:


Thank you very much in advance!

iMac Pro, macOS 12.7

Posted on Jun 20, 2024 12:45 AM

Reply
3 replies
Sort By: 

Jun 20, 2024 7:15 AM in response to álvaro195

Does this happen every time you shutdown the iMac Pro...?


A one time occurrence, could have been caused by an external USB device or third-party software.

If it happens every time, disconnect all USB devices, quit all third-party software and test.


If that doesn't help, reset the SMC and the NVRAM, then test.

Reset the SMC of your Mac - Apple Support

Reset NVRAM on your Mac - Apple Support

Reply

Jun 20, 2024 10:02 AM in response to álvaro195

I would start by disconnecting all USB devices, network cables, and printers except mouse and keyboard, and seeing it that makes a difference.


It appears you may have torrent software installed.


QuickLook Previews (legacy):
QuickLookPlugin - /Applications/Transmission.app
com.bittorrent.torrent
org.bittorrent.torrent *.torrent


Torrent "phone home." That could be interfering with shutdown.


Things with "Clean" or "Cleaner" in their name can cause issues as they interfere with elegant self-maintenance routines you paid Apple to include in macOS.


The developer of EtreCheck addresses this:


Configuration Files:
File /etc/sysctl.conf exists but not expected


in this User Tip: Fixing a hacked /etc/hosts file - Apple Community


I'm not sure yours is a problem but give the article a read and see if anything sounds familiar.




Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMac Pro restarting after clicking shutdown

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.