App Store Apple ID does not match Settings

Question

App Store Apple ID does not match Settings

When I try to download or update apps on the App Store on my iPhone, I get the error:

"Sign In to the App Store

Your Apple Account (wrong email here) or password is incorrect. Try again."

The wrong email listed in the error is no longer associated with my account. I am signed in to the correct Apple ID account in Settings and do not have this problem with any other services on my iPhone or other devices.

The only option I am given is to enter the password for the incorrect username or say "Forgot Password," which is not helpful because the problem is with the account name that the App Store insists on using despite my being logged into a different account in Settings.

iPhone 12 mini, iOS 17

Posted on Jul 25, 2024 12:43 PM

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Answer 1

Top-ranking reply

Phil0124

Level 10

216,842 points

Jul 25, 2024 1:22 PM in response to DistantVowelMelody

Apps downloaded with an Apple ID are forever tied to it and will always require it and its password to update.

If its asking for an Apple ID that is not the one you use now, then it suggests those apps were downloaded using that other Apple ID.

Go to Settings ➜ Apple ID ➜ Media & Purchases and make sure the Apple ID is the correct one.

For the existing Apps, you will need to delete them from the iPhone, and download them again with the correct Apple ID.

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Answer 2

AlWeir

Level 5

4,947 points

Jul 25, 2024 12:50 PM in response to DistantVowelMelody

Use your email and password that you signed into Apple Communities with. AppStore use the same.

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Answer 3

Jul 25, 2024 1:02 PM in response to AlWeir

Thank you AlWeir for your response, however I am not given an option to change the username/email on this screen. I already use the correct username and password for the App Store, and in fact the correct username is displayed in the top right corner of the App Store (I also already tried signing out and back in to the App Store, which did not alleviate the problem). The only time the wrong username pops up is when I try to update apps and I get this error.

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Answer 4

Jul 25, 2024 1:28 PM in response to Phil0124

Thank you for your very clarifying response, Phil0124. Of course, this is sad to hear because deleting and re-downloading is a hassle :), but at least I know what is going on.

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App Store Apple ID does not match Settings

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