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Never Received my REFUND even after Canceling my order, Till now no refund received

I placed an Iphone 15 pro max order on 10th May 2024 using Apple Card, due to delivery date is long canceled on 12th May 2024. I got intimation like once order sent back to warehouse I will get refund but it took long and went till 29th May. But I raised a dispute 17th May2024 in my apple card to avoid payment for that monthly bill. I havent Received refund even after 7th June so.

I called apple and explain the situation after being in 2hr call with Goldmansach & apple team. I came to know that apple completed their side by generating invoice proofs and set their side refund as completed by assuming Goldmansach already provided me a refund by looking at dispute credit. as we know dispute credit is not refund its just a temporary credit available till that investigation proved.

So they both(Apple speclst & GoldmanSach) in call came to conclusion that I need to drop dispute so Apple can initiate a refund in 60 days, Today(08/08/2024) I'm still waiting for my money. if I call apple they are saying refund completed from our side call your bank & I'm calling goldmansach they are saying we havent received any refund from apple. I'm getting so confused what to do both are not helping even they are partners in Apple card. I pray god everyday for my refund $1300 its not a small amount to me. Please need some help.

Order number: W1340434991

iPhone 15 Pro Max

Posted on Aug 8, 2024 5:56 PM

Reply
1 reply

Aug 9, 2024 5:41 AM in response to sampath369

Let’s just fix this. Please go to the link below and file a dispute with the Consumer Financial Protection Bureau (CFPB) and this will be resolved in 30 days.


https://www.consumerfinance.gov/complaint/


CFPB will contact Goldman within a week of receiving your complaint and Goldman will contact you, usually via email, in 1 to 2 weeks. So, bottom line the will be resolved in 3 to 4 weeks.


The complaint form is easy to fill out and only takes a few minutes.

Never Received my REFUND even after Canceling my order, Till now no refund received

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