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We are elderly and can not answer when it is only a 15 second ring (4 rings) The carrier is Virgin but they seem be incapable of changing the ring times. They haven’t even said that they don’t know how to use Apple products so Apple should be responsible for changing the ring times. Apple says no it is up to the carrier. What to do now?
iPhone 15 Plus, iOS 18
una278 wrote:
My SIM card was tested in another phone and it worked. Not an issue with cellular company . Glitch appears on new iOS 18 update
It is an issue with your cell company. They control how many seconds your phone rings before it goes to Voicemail. They also control your voicemail, it is not actually being recorded on your device. The setting for the ring time will be dependent on the IMEI number of the device and the setting is not stored on the SIM card. Putting your SIM card in another device where the IMEI number is different is not a troubleshooting step.
Call your cell provider again from the phone you want changed. The max they can do is 25 seconds. You need to specify the seconds, the number of rings makes no difference as each ring tone has their own length and the number will vary. If the ring is 5 seconds long, then you will get 5 rings before the voicemail picks up. Here is another Virgin Media support site where it also makes it clear that they have to adjust the ring time and there are many requests to have it done, so this is something they are very familiar with.
una278 wrote:
My SIM card was tested in another phone and it worked. Not an issue with cellular company . Glitch appears on new iOS 18 update
It is an issue with your cell company. They control how many seconds your phone rings before it goes to Voicemail. They also control your voicemail, it is not actually being recorded on your device. The setting for the ring time will be dependent on the IMEI number of the device and the setting is not stored on the SIM card. Putting your SIM card in another device where the IMEI number is different is not a troubleshooting step.
Call your cell provider again from the phone you want changed. The max they can do is 25 seconds. You need to specify the seconds, the number of rings makes no difference as each ring tone has their own length and the number will vary. If the ring is 5 seconds long, then you will get 5 rings before the voicemail picks up. Here is another Virgin Media support site where it also makes it clear that they have to adjust the ring time and there are many requests to have it done, so this is something they are very familiar with.
I turned off the live voicemail toggle in the phone app and it increased my ring time as I had the same issue with the 18 iOS update. It was a problem with the setting on the phone as my cellular provider had extended the time on their side . I had no issues before the update. It might work for you .
I recently updated to the iOS 18 but my with incoming calls it only gives three runs before going to voicemail 16 secs . It’s not the issue with my phone provider as I tested in and it extended the ring time. It appears to be a glitch with the recent update date . What settings do I need to change on the I phone 14
una278 wrote:
still a problem it hasn’t worked and only happened after the update unfortunately. The cellular company have tried to extend time but I still have the same issue
Who is your cellular provider?
Apple doesn’t control cellular services, Apple is not responsible for that , your cellular provider can do it no Apple
My SIM card was tested in another phone and it worked. Not an issue with cellular company . Glitch appears on new iOS 18 update
If whoever you talked to told you this was an Apple problem, they didn't know what they were talking about. What kind of phone you have is irrelevant to this question. You need to contact Virgin and tell them you need them to extend the ringing time (Carriers don't do it by number of rings). It's not necessary to even mention to them that you have an iPhone.
Note that some carriers will not change the time before the call goes to voicemail. But, again, that has nothing to do with whether or not your phone is an iPhone.
Also, this is an old post in Virgin's forums (and it may be the wrong country?) but it might be helpful:
https://forum.virginplus.ca/t5/Mobility/Changing-number-of-rings-before-voicemail-picks-up/td-p/1223
Further to the above discussion it was a problem with the i phone after the update 18 iOS not my phone provider . I had to go into the phone app and turn off the live voicemail toggle. Working now again in extending the ring time and goes then to my voice mail.
still a problem it hasn’t worked and only happened after the update unfortunately. The cellular company have tried to extend time but I still have the same issue
Thanks for this tip! Mine has been doing this as well since I updated to iOS 18 and turning off the live voicemail worked for me and my phone now rings for 30 seconds before going to voicemail.
how to increase ring time
