iPhone 16 Pro Max Screen Unresponsive

On Friday I purchased two iPhone 16pro 256gb one in white and one in titanium grey or back what ever it was. The white one so far no issues. My one though …… well here goes the issues of only 3 days in

unresponsive touch screen

screen lag

camera shuts down when opening app then black screen

apps not working properly

phone heating up

the loss of 45% battery in an hour

no sound

unable to make calls despite having signal

keyboard slow

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Mine has been replaced by apple, they were actually really good about it, I thought I was going to get push back from the store in Bluewater but their manager and staff straight away jumped me to the front of the list and sorted it. Mine was a hard drive / possibly memory issue so the new phone I set up from new and touch wood all working fine. It’s now linked my ultra watch and aligned my SIM card in my watch so well chuffed. The online diagnostic wasn’t showing any issues it’s when I went in and they dig deeper they found the issue. Good luck all and thank you apple

I'll ask again whether anyone has seen this on any store demo 16 PM.

I've spent hours trying to reproduce any sign of this on in-store phones and have never been able to, and have never seen it on my own device, though I'd like to.

There's got to be some configuration/app issue causing this, I've just no idea what it could be.

Same I have the 16 Pro same issue I have a phone shop and have had many people coming in reporting the same, I have said they must report it to Apple as the more people that do the more likely Apple will respond. I have the latest software not fixed anything.

I know I've should have stayed with my iPhone 14 pro max. It was flawless and the screen response through plastic screen protector and glass protector. My iphone 16 pro with plastic, glass or no screen protector works like ****. its so annoying that the screen response to touch is HORRIBLE,

APPLE; please come up with resolution. I'm about had it with this new phone.

This

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Myself as well. In a strange way, I’ve come to love AutoCorrect as it saved me multiple times, but it’s like everything’s just a little off. It’s like a shade off and I get the next number or letter to the left side. Everything is skewed left.

I just upgraded from my iPhone 13 Pro Max and wish I would have waited. I have been experiencing having issues of apps locking up, unresponsive touch screens while trying to navigate, and other similar issues. Seriously bummed.

It’s not the apps even signing into this website has been difficult I have 2 phones there’s no issue with those running with the same software. Same apps same software updates on apps it’s same with texting using iMessage it’s operating like a very bad third party screen and I have been fixing phones for the last 15 years there’s some kind of issue which needs fixed quickly.

Kshitij24 wrote:

You are the only person in this thread who is speaking otherwise, it is a genuine problem which apple is not able to figure out/apple support is not able to help. People who have gotten replacement units are still suffering from it.

Repeating the same thing over is not helping anyone.

No he's not. I have commented that I have absolutely no touch issues on either our 16 Pro or 16 Pro Max. There are several in my office with 16 Pro's and none of them are having any touch issues. I know several other people who own iPhone 16 Pro models and they have no touch issues.

That doesn't mean you don't have touch issues, but there are likely more who don't than who do. What is causing the touch issue, needs to be figured out, which we can't do as we are all users on this user to user only forum.

I think I figured out what’s causing it.

if your finger is at all on the new photo button, the phone isn’t sure whether you’re doing something with the photo button, which is touch sensitive or touching the screen so you have to make sure that your grip is not at all impeding the photo button and you should be better it’s still not completely healed for me, but it’s much much better when I make sure I’m not touching that Hope this helps.

I’ve had the iPhone 16 pro max natural 256 for about 3 weeks now and I’ve noticed the same issue since day 1. I was hoping update 18.2.1 would fix this but I'm still experiencing this issue. It’s random and usually when touching the corners of the screen. It happens with and without a screen protector so I know it’s not that. Has anyone fixed this issue?

Real, recent, problem with this is in certain orientations, in youtube, you can't even click on the search spyglass... Like, not at all, even after some of the proposed fixes here.

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Murphslaww69 wrote:

So, should I contact Enphase as well, as their enlighten app calendar left button is in a similar distance from the edge of the screen and is unresponsive as well. Works fine on iphone 12 pro max, same distance from the edge of the screen?

If you have a touch issue which is only happening in some 3rd party apps, yes, contact the App Developers of those apps. Apple has no control over 3rd party applications.

pyone777 wrote:

Because I mostly use WhatsApp.

I heard from colleagues that they experienced a similar issue on Facebook and Messenger.

And what do all three have in common? They are all apps from Meta. And they have notoriously had issues for a long time. But Apple doesn't own Meta, so Apple can't fix their apps. Meta has to fix their apps. You should definitely complain to Meta.

My iPhone 16 Max pro screen today went blank and completely unresponsive. It just wouldn’t work and I was trying to Apple Pay a bill. So I tried to reboot the phone and accidentally called emergency services, so not only could I not pay the bill but I nearly called the police to the restaurant!! I hope Apple fixes the unresponsive screen issue soon :-)