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my 16 year old daughter can't add my debit card to her Apple Pay account. I talked to my bank, they accept Apple Pay, but she gets denied when trying to use it on her iPhone. Can anyone help with this? Thank you
[Re-Titled by Moderator]
iPhone 13
She opens a bank account in her own name with a drivers license or state issued ID that matches her banking information.
If that can’t be done, you’ll need to explain the situation to the bank and the PNO. You won’t be able to directly contact the PNO and resolve the issue. Your bank needs to open a support ticket with the PNO and then they’ll have to agree to a potentially fraudulent activity.
The real answer is you daughter gets her own account and you transfer funds from your account to her account. Another alternative is switch banks to one that will work with you. I had a similar issue several years ago and opened accounts with American Express and they bent over backwards to help with the situation.
Sorry Jeff, we live in US right outside of Boston. The error message she gets is: 'Card Not Added - Contact your credit card issuer for more information'. I did contact them and they said it should work. I should add that she can use my card for things like Door Dash food orders, but Apple Pay will not allow her to add.....
More than likely the card is being rejected by the bank or the Payment Network Operator (MasterCard, Vista, etc.) because of the name mismatch and other identifying features. Apple is not a bank and doesn’t decline, approve or verify identities for Apple Wallet. Cards are approved or declined for Apple Pay exclusively by the issuing bank. However, additional information is provided by the PNO and Apple.
She said:
Is there soemthing she should be trying different?
What country is your daughter in? What iPhone model and iOS version is it on?
Hi Jeff, thank you for your reply. She has an iPhone 13 with IOS 17.5.1
And again, what country is she in?
Are there any error messages you can quote?
Is the card in her Apple Wallet app or not? Does the card have her name on it or not? Does she have her own Apple ID?
How would I rectify this? Is there a procedure to help me add the debit card?
Thank you again Jeff for your replies and patience....I'm 67 and a ludite... :) Last question, what is a PNO?
My 16 year old daughter is unable to add my debit card to her Apple Pay account
