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the cineworld ticket that I have received via email won't transfer to my apple wallet. I'm using iOS 18
[Re-Titled by Moderator]
iMac 27″ 5K, macOS 13.7
thanks for the reply and suggestion.
Yes the issuers app is updated and working fine. I’m trying to add the ticket to my apple wallet from the confirmation email, as I have been doing for many years. This is the first time I’ve tried since the OS18 update.
Security needs change all the time and the merchant needs to update their links and apps to work with the new features. Are you able to add the tickets from their app or website? Have you talked to the merchants support team?
I have contacted the merchant, however there is no link to the apple wallet other than from their email. The ticket is available in my account section of their app but their is no option to add it to apple wallet.
It sounds like their links are non-compliant with current requirements. However, if you want we can troubleshoot your device and see if it’s a device issue. I’ll share a series of questions we can see if your device is up to date and performing properly.
Yes I've received an email, and I have tried adding the ticket to the apple wallet from both the app and the email, as I have been doing succesfully for many years now. I don't think it's a device issue, other than one that may have been caused by the upgrade to IOS18. I am of the opinion that it is more likely that the issuer's system is not quite compliant with IOS18 yet
Have you tried the issuers app? Has the issuer sent you a link, QR code, or email to add the tickets? How are you trying to add them?
I think you’re on the right track with suspecting the issuer and hoping an update in the near future resolves the ticket issue.
CineWorld ticket that I have received via email won't transfer to the Apple Wallet
