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User profile for user: PB80s
PB80s Author
User level: Level 1
4 points

Sonos App - A Disconnected Experience

Sonos App: A Broken and Frustrating Experience


I've been grappling with persistent connectivity issues on the Sonos app for over five months. Despite repeated attempts to escalate the problem to Sonos support, the issue remains unresolved.


I'm unable to control basic functions like adjusting the volume or skipping songs. Furthermore, I'm unable to connect to popular music services such as Apple Music, Spotify, or various radio stations.


I've provided Sonos with screenshots, recordings, and system reports from multiple devices to illustrate the problem. However, they've shown little interest in explaining the root cause or offering a solution. The lack of communication and progress is extremely frustrating.


I'm considering escalating the issue to Apple.


Has anyone had success with this approach?

iPhone 12 Pro Max, iOS 18

Posted on Oct 4, 2024 2:01 AM

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3 replies
User profile for user: varjak paw
varjak paw
User level: Level 10
178,030 points

Oct 4, 2024 5:39 AM in response to PB80s

Trying to contact Apple about this is not going to get you anywhere. These issues are completely up to Sonos to solve. If they need assistance from Apple's engineering or development teams, Sonos has channels they can use to get such assistance.


As you probably know, Sonos' recent app has been from all reports an unmitigated disaster and they've publicly apologized, though apologies don't make up for shoddy management. In any case, you'll have to continue to try and work with Sonos and hope they eventually get their multiple issues sorted out.


Regards.

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User profile for user: Mac Jim ID
Mac Jim ID
User level: Level 7
26,351 points

Oct 4, 2024 6:43 AM in response to PB80s

It is a Sonos problem. They have apologized for the problem:

https://appleinsider.com/articles/24/07/25/sonos-apologizes-for-screwing-up-its-revamped-ios-app-launch


As of 2 days ago, they have promised to do better. This is not an Apple issue where escalating to Apple will help. Sonos is well aware of the issues their users are having.

https://appleinsider.com/articles/24/10/02/months-after-a-terrible-app-launch-sonos-promises-itll-do-better

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Sonos App - A Disconnected Experience

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