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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
hi, trying to get my mums apple wallet activated. I have searched through this forum and taken the suggested actions. “double click side button” in “wallet and Apple Pay” was already enabled so I disabled this and turned the phone off and have since enabled it and nothing. I changed some settings in accessibility - “side button” section. When I change “click speed” it still doesn’t work. Any suggestions please
iPhone XS Max
If it's turning off the screen, you are double clicking it too slow. It should be a quick double click.
You can even double click while the screen is off, and it should when done correctly activate it.
This is not the issue. I am using it the same way I would on my own iPhone and it works on mine without fault. Doesn’t mattter if I press quickly or slowly - it locks everytime
What iPhone is this then? Is it the iPhone XS in the device line on your origina post? Or a different iPhone?
Does it have Touch ID or Face ID?
Have you tried restarting the iPhone?
Wallet not useable. When clicking side button it locks the phone
