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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have a problem where the loading sign keeps appearing when I try to add a new card to Apple Pay in the Wallet app. I don’t get an error message; it just keeps spinning. I’ve changed my region settings, done a network reset, and even factory reset my iPhone and set it up as new. I’m on the latest version of iOS. What can I do to fix this? Are there any other steps I should try?
iPhone 14 Pro, iOS 18
Did Apple Support have you try deleting the Wallet app and then downloading a new copy and installing again?
Another option is to reset all settings. No data is lost but settings are all put back to defaults. If you decide to try either suggestion, please remove and cards, including loyalty/reward cards first. All cards will need to be re-added to the Wallet app.
What version of iOS are you using?
Most recent one. 18.0.1
Do you travel? Why did you need to change regions? Do you use a VPN?
No I don’t use a VPN nor do I travel. The reasoning behind me changing region was because it was a recommendation that apple support had made as this may reset the issue.
What bank issued the card you’re trying to add?
It was a metro bank card. But it won’t let me even get to that stage of putting in the card details. When I click on the (+) it just continuously loads/spins
Do you have any other items in your Apple Wallet app? This might include other credit or debit cards, loyalty, rewards, tickets etc.?
Yeah I have some supermarket cards that give you points/rewards.
yes I had deleted the wallet app fully I haven’t reset all settings but I did just factory reset my phone yesterday. I will try doing that again and make sure I remove all cards first.
Continuous loading sign when i go to add a new card on wallet
