Cannot Remove Visa card

Question

Level 1

4 points

Cannot Remove Visa card

I had insufficient Apple Cash for my 99 cents Apple iCloud charge this month. I inadvertently added a Visa card instead of adding some Apple Cash so the charge used the Visa card. I later added $50 in Apple Cash so there is monies for this future iCloud charge so I wanted to remove the Visa card but it won’t let me delete it. It says the Visa is needed for a subscription however there is Apple Cash now available. The Apple Cash is the first or default payment. Why can’t I delete the Visa card? I have no other subscriptions other than this Apple iCloud monthly charge.

iPhone 15, iOS 17

Posted on Oct 27, 2024 1:20 PM

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Answer 1

Jeff Donald

Level 7

25,449 points

Oct 27, 2024 2:34 PM in response to JimM131

Apple may not be letting you use Apple Cash because of the previous declined charge.

Apple Support Community is a public discussion forum for fellow Apple users to assist each other and share tips and solutions. Apple hosts the community, but is not a participant and will never read your comment.

No one here has access to your Apple Account information. Please contact Apple Billing Support to get your account issues resolved.

Subscriptions and Billing - Official Apple Support

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Answer 2

Jeff Donald

Level 7

25,449 points

Oct 28, 2024 5:49 AM in response to JimM131

You can’t remove any payment method until you add a valid payment. If you can’t add your Apple Cash virtual card, it might be blocked by Apple because of past issues with the card.

You need to contact Apple Support like I instructed yesterday.

Subscriptions and Billing - Official Apple Support

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Answer 3

JimM131 Author

Level 1

4 points

Oct 27, 2024 3:20 PM in response to Jeff Donald

Thanks. I never had the Visa card as a payment method only Apple Cash so there has to be a way for Apple to remove this restriction. I just need someone to tell me to call Apple or a procedure to remove the card.

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Answer 4

Jeff Donald

Level 7

25,449 points

Oct 27, 2024 4:21 PM in response to JimM131

You said you wanted to remove a Visa card. You can’t remove a payment method until you add a valid unrestricted payment method because of the subscription you have. I linked to Apple Support for billing issues. Are you reading the entire posts and support article I posted above?

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Answer 5

JimM131 Author

Level 1

4 points

Oct 27, 2024 7:48 PM in response to Jeff Donald

I never had a Visa card here only Apple Cash. I want to revert back to only having Apple Cash and remove the Visa. I’m wondering if I need to wait for the next payment to be made using Apple Cash then I’ll be able to remve the Visa.

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Answer 6

JimM131 Author

Level 1

4 points

Oct 28, 2024 6:12 AM in response to JimM131

Jeff. I did add a valid card in my original message. I think my last comment might be the reason and yes if this doesn’t work I try to reach Apple support. Thanks for your patience. Jim.

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