You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Apple Intelligence brings incredible new features across iPhone, iPad, and Mac.

The first set of features is now available, with many more rolling out in the coming months.

⏺ Overview

⏺ Compatible Devices

⏺ iOS 18

⏺ iPadOS 18

⏺ macOS Sequoia

Apple Intelligence Not Visible After Update (iPhone 15 Pro)

I have iPhone 15 Pro, I am not in UK, i have set my language and region to US English (for Siri too), and I have updated to ios 18.1, however I cannot see apple intelligence option in my settings.

iPhone 15 Pro

Posted on Oct 28, 2024 1:35 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2024 9:27 AM

my iphone 15 pro max ends with CH/A, is there a way to enable intelligence or is there a duration to be available for such this devices ?

32 replies

Oct 31, 2024 5:41 AM in response to zealoot

zealoot wrote:

But why? My iPhone 15 ProMax was a gift. What am I supposed to do? I am a US citizen and I have a US Apple App Store account and I am not a resident of mainland China. My phone has model number MU2R3CH/A. This is ridiculous. Is Apple doing this with EU iPhones too?

There is nothing you can do, except wait. Someone gave you a phone intended to be sold in China, where the restrictive government currently prevents Apple from enabling AI even if their residents were able to change the region on those devices. It is detailed here:


  • For European Union residents: Apple Intelligence is available with macOS Sequoia 15.1 on supported Mac models. For iOS 18.1 and iPadOS 18.1, Apple Intelligence will not currently work if you are in the EU and if your Apple Account Country/Region is also in the EU. If traveling outside of the EU, Apple Intelligence will work on your iPhone or iPad if your language and Siri language are set to a supported language.
  • For China residents: Apple Intelligence will not currently work for supported devices purchased in China mainland. For supported devices purchased outside of China mainland, Apple Intelligence will not currently work if you are in China mainland and if your Apple Account Country/Region is also in China mainland.
  • When Apple Intelligence is available in the EU or China mainland, previously purchased devices that support Apple Intelligence will be able to activate and use it in that region.

How to get Apple Intelligence - Apple Support (HK)

Oct 31, 2024 6:45 AM in response to zealoot

zealoot wrote:

But why? My iPhone 15 ProMax was a gift. What am I supposed to do? I am a US citizen and I have a US Apple App Store account and I am not a resident of mainland China. My phone has model number MU2R3CH/A. This is ridiculous. Is Apple doing this with EU iPhones too?

Apple is not doing anything. The EU's regulatory body and the Chinese government both currently restrict the usage of Apple Intelligence. Apple is merely complying with those government mandated rules on devices meant for those regions.


Are you expecting Apple to simply ignore governments and break the law of large regions of the world? If they do, they simply won't be allowed to sell their devices there.


What you can do is wait until the Chinese government allows the use of Apple Intelligence and Apple can then provide it on devices meant for sale in China like yours is.


Don't blame Apple for limitations imposed on them by governments.

Nov 5, 2024 6:03 AM in response to GauravShowkani

GauravShowkani wrote:

Please help us apple I am also facing the same problem even after getting a beta update on my iphone 15 pro max…

Betas (outside of the Apple Intelligence Beta) cannot be discussed here.

Apple is not here, this is a user to user forum.


What iPhone model do you have?

Settings ➜ General ➜ About ➜ Model Number


Have you read the read you replied to?

Is it maybe one of the models that is restricted it at this point?

Where in the world are you?

Apple Intelligence Not Visible After Update (iPhone 15 Pro)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.