You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Facing issues in Mail app after iOS 18.1 update on iPhone 13 Pro Max

God morning,

Since updating to iOS 18.1 yesterday my aol mail account is no longer showing the following folders


recently deleted

junk

or any other folders


just inbox and rarely updates any mail . mail is set to fetch every 15 minutes.

this is frustrating.

thank you



[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Oct 29, 2024 4:58 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 29, 2024 6:13 PM

Similar issue. Mail app not fetching from Yahoo! Account. Fetch set to 15 mins but have to manually fetch each time. And even when mail downloads no alerts/notifictaion. Very frustrating. Apple please fix this issue.

16 replies

Oct 31, 2024 8:13 PM in response to rnemtb2

Is there a reason you aren’t allowing it to push to your device automatically?


I would suggest changing the fetch to Automatically instead of a times increment and see if you have the same experience with fetch issues.


I also import my other email accounts through my iCloud account to use push with them as they can only fetch. Have you tried that?


If you use iCloud mail go to settings > user icon at the top > iCloud > mail > import messages


You can set up yahoo to import into iCloud there.

Did you read the bottom part too?

“Your iPhone will fetch new data in the background only when on power and Wi-Fi”

Nov 24, 2024 3:49 AM in response to rnemtb2

I got a similar problem on iOS 18.1.1. Mails are sometimes not loading, but the bigger problem is that when I delete or read mails on my mac, my iPhone is not updating the state of the mail to read and does not remove deleted mails.

It worked without problem on iOS17. I completely removed the account and installed it again. The settings are all double-checked. The account works without problems on macOS Sequoia.

Oct 31, 2024 7:58 PM in response to bpenlandjr

Ok my issue is resolved! After trying all the “delete mail app”, “delete mail account”, add the “/“, and other supposed remedies, it turns out to be something much more simple! Just go into the folders view of the mail app and click on “Edit” in the upper right corner then click on “Add Mailbox” at the bottom of your mailbox list and you will find all your subfolders. You have to click on each and every one for each mail account and then click done. Next, force close the app (swipe up). Then just be patient and let everything load. It took me about 30 mins and now all my subfolders are back!

Oct 31, 2024 7:59 PM in response to rnemtb2

Ok my issue is resolved! After trying all the “delete mail app”, “delete mail account”, add the “/“, and other supposed remedies, it turns out to be something much more simple! Just go into the folders view of the mail app and click on “Edit” in the upper right corner then click on “Add Mailbox” at the bottom of your mailbox list and you will find all your subfolders. You have to click on each and every one for each mail account and then click done. Next, force close the app (swipe up). Then just be patient and let everything load. It took me about 30 mins and now all my subfolders are back!

Facing issues in Mail app after iOS 18.1 update on iPhone 13 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.