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Unable to Post Reply to my Community Support

I posted request for help and received a response that I responded to but when I hit POST it just spins and never posts. I have read to delete cookies, cache and history in Safari, which I have done to no avail. Any other ideas?


Interesting, when I posted this new post, it posted immediately but I am still waiting on my reply on a different post.

MacBook Pro 13″

Posted on Nov 14, 2024 8:39 AM

Reply
7 replies

Nov 14, 2024 11:29 PM in response to buzzoff13

Sometimes the forum doesn’t work as intended. A temporary glitch of sorts.

My approach when this happens is:

  1. Copy my reply for safekeeping to another document (e.g. TextEdit), just in case it gets lost in the browser.
  2. Reload the page in the browser. If possible, it would offer to continue your draft response.
  3. If it doesn’t offer that, then use the saved copy from step 1, and try again.

Nov 18, 2024 8:06 AM in response to buzzoff13

Where you trying to post to one of the three oldest threads showing in your Subscriptions?


buzzoff13’s Subscriptions - Apple Community


Those three show locked for inactivity.


The time-to-lock seems inconsistent and, in your case, short. I was surprised to see September posts locked. Unfortunately, as your fellow end users, we cannot know what is happening behind the scene that could cause this.


You can ask the mods for clarification. Their email address is posted several times in the forum Terms of Use document:


Apple Support Community Terms of Use





Nov 15, 2024 3:41 PM in response to buzzoff13

I experienced several disturbances in the Force yesterday while working the Apple forums. Several times I had total stall-outs/hangs after editing a response I made. Seems better today.


I seriously doubt anything is amiss with your computer or network unless you are running useless anti-virus or so-called "cleaning" apps. Some ad-blockers can wreak havoc with web pages.


Cheap client-side VPNs, the one that spend $millions on TV adverts, are useless and sometimes dangerous. If you need a VPN for working off-site, your IT team will issue you a proper one compatible with their corporate software.


All I can offer is keep trying. The forums are so massive that they practically have their own weather system where things go "boink." The team behind the scenes usually acts fast to quash forum issues that arise, so please hang in there!

Nov 18, 2024 7:29 AM in response to Urquhart1244

Further update, it is 3 days later and I have cleared cache, history and cookies and restarted the Mac and, of course, Safari. It still won't allow me to post a reply to my other Community Support page but the system is allowing everywhere else such as on this post. Really strange!


Allan, I don't use a VPN bu thanks for responding. As I mentioned above, I don't have any issues posting replies on other Community posts. I get the "weather system" :)

Unable to Post Reply to my Community Support

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