WiFi disconnects on 2017 MacBook Pro at home with Tachus 2.5G fiber

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WiFi disconnects on 2017 MacBook Pro at home with Tachus 2.5G fiber

Soooo weird thing here. My wife has a 2017 MacBook Pro.. The WiFi at our house has been changed out in the last 30 days to a new carrier (Tachus 2.5G fiber). Recently her WiFi started going dead after about 30-45 minutes then coming back back on within 10-15 minutes. This only happens at our house. Every other places she goes to get on internet works flawlessly. No other devices in our home are experiencing this. I myself have a 2015 MacBook Pro that works just fine as well. No disconnects. I’m at a loss! Help…

also we did a full wipe of the MacBook, update, and reset WiFi multiple times.

[Re-Titled by Moderator]

Posted on Nov 19, 2024 11:28 AM

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Answer 1

Nov 19, 2024 5:06 PM in response to Firewater5311

Wireless diagnostics:

By far the easiest way to cause poor performance, instability, overheating and crashing is to install ANY third-party speeder-uppers, Cleaners, Optimizers, or Virus scanners, Bit Torrent, or a VPN that you installed yourself.

are you running anything like that?

Hold down the Option key while you click on the Wi-Fi icon on the menubar to open up the tools for investigating and fixing Wi-Fi issues

First is "Open Wireless diagnostics", which opens the wireless diagnostics Assistant, but does not proceed.

There are about eight different things you can do from here, but the top-level is to choose Diagnostics off the Window menu, or simply click continue, to do a quick check for Gross misconfiguration or operating problems. Your Admin password will be required. If any recommendations are shown, you should consider then seriously.

Next is to hold down the Option key and click the Wi-Fi icon as before. The screen that opens shows operating parameters of your network. Screenshot, transcribe, or photograph the results and post back in a reply on the forums. Looks like this older one.

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