You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
iPad .... NOT iPhone....
When I click the "start test" button it crashes to the home screen.
Everything checks out, IOS update 18.1, AirPods Pro II work every other way, test confirms quiet environment and proper fit...
but as soon as I select "start test" , it crashes every time.
Gen 10 iPad.
Updated to 18.1
Everything is charged up.
iPad, iPadOS 18
Re: hearing test crashes on ipad
Seems the AirPods 2's new hearing-aid features became available in those countries where authorities similar to the TGA in USA have already given approval. You may need to check which, if any, of the three new hearing features are available in your country or region:
ie: You can check if your country is listed for:
Hearing Test feature
Hearing Aid feature
Hearing Protection feature (This feature is only available in USA and Canada)
See: AirPods Pro 2 - Hearing Health Feature Availability - Apple
__________________________________________________________________________
Seems iPadOS 18.1 or later should be ok ...
About iPadOS 18 Updates - Apple Support says iPadOS 18.1.1 is now the latest update.
If you haven't checked the AirPods version:
The AirPods 2 may need to be updated : ie: They need to have the latest firmware:
About firmware updates for AirPods - Apple Support says: 7B21
_____________________________________________________________
Seems that you can take the hearing test either in Settings, or in the Health app:
As whichever you used has "crashed" the test, you might want to try the other option ?
Apple Support's article: Take a Hearing Test with AirPods Pro 2 - Apple Support
Above article also says: "If you remove or adjust your AirPods (or if the environmental noise around you becomes loud), the Hearing Test may pause. The test resumes when you put the AirPods back in your ear or when the environmental noise is quiet again".
________________________________________
If nothing above has uncovered an explanation for what happened, or ,helped you to obtain a successful test result: You may want to contact Apple Support:
Eg: See a list of Apple phone numbers around the world
Contact Apple for support and service - Apple Support
There are also links to Apple Support at top right, and at bottom left, on this discussion page
All the best :-)
hearing test crashes on ipad
